Privacy Policy
Effective date: July 22, 2026
208 Lock & Key ("we," "us," or "our") operates 208locknkey.com and provides emergency and scheduled locksmith services in the Treasure Valley, Idaho. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including how our SMS text-message program works.
Information We Collect
When you request a dispatch or contact us, we may collect:
- Contact information — your phone number, and any name you provide.
- Service information — the location you provide, service type, and any details you share about your request.
- Technical information — basic data such as your IP address, collected to protect the form against abuse.
How We Use Your Information
- To dispatch a technician and coordinate your locksmith service.
- To send you SMS updates about the status of your service request (technician assigned, en route, arrived, and follow-up).
- If you separately opt in, to send occasional promotional messages and special offers.
- To respond to your questions and improve our service.
SMS / Text Messaging Program
By providing your phone number and submitting a dispatch request, you consent to receive transactional SMS messages from 208 Lock & Key about your service request. If you check the optional marketing box, you also consent to receive promotional messages. Marketing consent is never a condition of receiving service.
- Message frequency varies based on your service activity.
- Message and data rates may apply from your mobile carrier.
- Reply STOP at any time to opt out of messages. Reply HELP for help, or contact us using the details below.
- Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your phone number, your SMS opt-in, or your consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile information is used solely to provide the services described in this policy.
How We Share Information
We share information only as needed to provide the service — for example, with the technician assigned to your job, and with service providers that help us operate (such as our SMS provider and hosting provider), who are permitted to use it only to perform services for us. We may also disclose information if required by law. We do not sell your personal information.
Data Retention
We retain service records for as long as needed to provide our services, resolve disputes, and comply with legal obligations, after which we delete or de-identify them.
Your Choices
You can opt out of SMS at any time by replying STOP. You may request access to or deletion of your information by contacting us using the details below.
Contact Us
If you have questions about this Privacy Policy or your information, contact 208 Lock & Key:
- Phone: (208) 996-6776
- Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the effective date above.